At Prodigy Fitness, we strive to provide our customers with high-quality apparel that meets their fitness needs and exceeds their expectations. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below for information on how we handle refund requests.
Eligibility for Refund:
To be eligible for a refund, you must have purchased the Prodigy Fitness apparel directly from our official website or an authorized retailer.
The refund request must be initiated within 30 days from the date of purchase.
The apparel must be unused, unwashed, and in its original packaging with all tags attached.
Refund Process:
To request a refund, please contact our customer support team at prodigyfitnessathletes@gmail.com and provide the following information: order number, reason for the refund, and any supporting evidence (if applicable).
Our customer support team will review your request and provide further instructions on the return process.
If your refund request is approved, you will receive a return authorization number (RAN) along with instructions on how to return the item.
Return Shipping:
The customer is responsible for the shipping costs associated with returning the apparel, unless the return is due to a manufacturing defect or an error on our part.
We recommend using a trackable shipping method and retaining proof of postage for your records.
Refund Options:
Once we receive the returned item and verify its condition, we will initiate the refund process.
Refunds will be issued in the original form of payment used during the purchase.
Please note that shipping fees and any applicable taxes or customs duties paid during the purchase are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.
Non-Refundable Items:
Gift cards and promotional items are non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will provide further instructions on how to return the item and issue a replacement or refund.
Changes to the Refund Policy:
Prodigy Fitness reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Please note that this refund policy applies to Prodigy Fitness apparel only and may not be applicable to other products or services offered by Prodigy Fitness. For more information or any further clarification, please contact our customer support team.
Last updated: 07/16/2023